Let's talk
You email me. I answer.
Regular stuff
Next business day
Site is down
Text me — I fix it now
Questions, tweaks, bugs
Within 24 hours
Helps if you include
(but don't stress about it)
Checking us out:
- • What kind of events you run
- • Roughly how many per month
- • Your current website (if you have one)
- • What's frustrating you right now
Already a client:
- • Your site domain
- • What you're trying to do
- • What happened when you tried
- • Screenshots help
When to expect a reply
•Questions, quotes, general stuff: Within 24 hours
•Tech support: Within 4 hours (business hours, 9am-5pm PT)
•Site is down: Call/text me (you'll get my number after onboarding)
•Feature ideas: I'll reply within 48 hours, timeline depends on scope
Fair warning
If you email me, you'll get a real answer—not a sales pitch. If I don't think HalfStack is a good fit for what you're doing, I'll tell you that too. I'd rather point you to something that works better than onboard someone who'll be frustrated in 3 months.